Emergency HVAC Questions
What to do when your heating or cooling system fails unexpectedly.
What should I do if my AC stops working in a heat wave?
First, check the thermostat, replace the filter, and verify the breaker hasn't tripped. If these don't help, call for emergency service. While waiting: close blinds, use fans, stay hydrated, and consider going to an air-conditioned location if temperatures become dangerous, especially for elderly or vulnerable individuals.
What should I do if I smell gas near my furnace?
If you smell gas: leave the house immediately without using light switches, phones, or anything that could create a spark. Once safely outside, call 911 and your gas company. Do not re-enter until professionals confirm it's safe. Gas leaks can cause explosions and carbon monoxide poisoning.
Is 24/7 HVAC service really available?
Yes, reputable HVAC companies offer true 24/7 emergency service for heating failures in cold weather, AC failures during heat waves, gas leaks, carbon monoxide concerns, and other urgent situations. After-hours service typically includes a trip charge, but regular repair rates usually apply.
My carbon monoxide detector is going off—what should I do?
Leave the house immediately with all family members and pets. Call 911 from outside. Do not re-enter the home. Carbon monoxide is colorless and odorless but deadly. The fire department will check CO levels. If your furnace is the source, have it inspected before using it again.
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